how to MS Teams

How to Avoid Common Microsoft Teams Challenges Through Lifecycle Management

Michal Pisarek May 6, 2021

5 MIN READ

Organizations are deep into acceptance of remote work being the new norm. In the past year, Microsoft Teams has been a sought-after platform for virtual collaboration, but the added pressure of continuing to support a remote work environment can be overwhelming.

Without much thought into what the platform would look like in the long run, businesses just dove in to adapt to the unprecedented circumstances. So how are they expected to cope with common Microsoft Teams challenges, long after the deployment and mixed adoption of the application?

Lifecycle Management in Microsoft Teams

The need for lifecycle management becomes evident as users spend a majority of their workday in Microsoft Teams. The complexities of managing and maintaining teams in Microsoft Teams over time require strategic planning and methodical execution. In this blog, we are going to help you understand why lifecycle management matters for your MS Teams platform and how it helps overcome common challenges.

microsoft-teams-management-workspace-directory
Image: Orchestry's Workspace Directory interface for MS Teams management.

Why Lifecycle Management Matters in Microsoft Teams

The entire Microsoft 365 platform, including Microsoft Teams, is innately designed to make sharing content and storing content as quick and easy as possible. This is no surprise since collaboration is the driving force of the adoption and engagement of the platform. However, this powerful ability that promotes collaboration also makes Microsoft Teams susceptible to sprawl and other complexities if left unchecked.

With the rush to remote work, pre-deployment planning was not an option for many organizations, leaving the MS Teams environment un-governed for significant periods of time. But this is now catching up with IT administrators as the chaos has ensued. Members continue to spin up teams in Microsoft Teams without much thought, but there are long-term impacts of it that they are unable to see at the moment. As each team ties into SharePoint Sites, Outlook Groups, Microsoft 365 Security, and much more. The long-term impact is not as manageable as one may think. Therefore, lifecycle management becomes crucial to manage the many resources that are tied together with Microsoft Teams in Microsoft 365.

Common Microsoft Teams Challenges to Avoid

In the long run, the common Microsoft Teams challenges are only aggravated, making collaboration in itself a burden for users. Without lifecycle management, businesses are very likely to face these challenges:

  • Duplication: If there are no policies around who can create teams and how to find existing resources, a common problem that arises is the duplication of teams.
  • Inconsistent Naming: The purpose of a team in MS Teams is completely lost if a naming convention is not clearly defined and enforced.
  • Findability Challenges: Lack of findability arises due to ineffective naming and lack of awareness among users and thus they are unable to locate the right resources.
  • What to Use When: The most common of all dilemmas, end users will rarely know the right Microsoft tool to pick because of overlapping capabilities, unless otherwise defined by the organization.
  • Unmanageable Sprawl: A common consequence of duplication, inconsistent naming and findability is sprawl which only gets worse if left unchecked.
  • Access Issues: Without a periodic review of member access, access issues become a point of frustration for users.
  • Uncontrolled Content Growth: Un-governed growth of MS Teams makes content growth inevitable. The lack of proper governance can be untamed and uncontrolled leading to inactivity, abandonment, and/or duplication of teams in MS Teams.

All of these complications put together become burdensome for both end user and administrators, and therefore, adversely impact the productivity of the platform and the organization as a whole, unless MS Teams remediation is given fair consideration.

How does Microsoft Teams Lifecycle Management help?

Lifecycle Management is an information management strategy that resolves these challenges, consisting of planning for every stage of a Microsoft Teams team from creation to active usage to sunsetting/archiving, helping you avert the common challenges before they arise. What does this look like in a real-life business scenario using Microsoft Teams? Something like this…

Use Case: Short Term Cross-Domain Project

Let’s assume your organization is taking on a project that requires inter-departmental collaboration for a short span of time and both departments already collaborate through their dedicated MS Teams team. The first step you would take is to create a new MS Teams team with members from both departments. Since this project is temporary, you need to have a team lifecycle management strategy all the way through the sunsetting stage.

Stage One: CREATION, key considerations for creating:

  • How can you avoid duplication of a team in MS Teams? You can manage creation in Microsoft Teams by limiting creation rights to a subset of users. It is important to establish who can create this team to avoid duplication by other members.
  • Who should be included in this Team as owners, members, and guests? Deciding owners and members in advance will clearly define the responsible actors of the team, and thus avoiding team abandonment or orphaning. A best practice here would be to have more than one owner, at a minimum two.
  • How to avoid ‘what to use when’ confusion in MS Teams? You need a standard template or structure guide users into the correct tools to use within your organization. Templating will help you define the purpose of each channel, tab, third-party app integrations to be used, without creating any confusion for end users with consistent team structure throughout.
ms teams lifecycle management - creation of teams with templates
Image: Template Options for Creating a team in MS Teams.

Stage Two: ACTIVE USAGE, other key considerations for access:

  • Who should have access to review MS Teams team membership/roles? Circumvent the issues of stale access management by periodically reviewing access of members. Make note of the fact that for access review the license required is Azure AD Premium P2, which can get expensive unless you keep membership limited.
  • How will members be invited and/or removed on a consistent basis? This is also vital in case you need to invite some external members and remove employees that have left the company.
  • Who will monitor the usage of created teams in MS Teams to ensure there isn’t a wasteland of unused digital workspaces? Monitoring is key to knowing more about the usage patterns and if team owners are still active. Make use of reporting facilities like Microsoft 365 Admin Center and MS Teams Admin Center for built-in, out-of-the-box reports on user activity.
ms teams lifecycle management - active usage monitoring
Image: Actively Monitoring MS Teams Usage for Better Lifecycle Management.

Stage Three: SUNSETTING, key considerations for archiving:

  • How can you keep this from adding to the sprawl? You can set an expiration policy and if the group is not active and renewed by the owner, then the group and associated content can be deleted. Keep in mind that this is also an Azure AD capability with a P1 license and if chosen it will impact anything associated with that group.
  • How can you protect information without contributing to unmanageable content growth? Make use of retention policies at granular levels like folders and documents or at a higher level like SharePoint sites and OneDrive accounts to ensure that associated content is not lost at the time of deletion. At the end of the retention period, the content can either be deleted or go through a disposition review process.
ms teams lifecycle management - group expiration
Image: Implementing Group Expiration Policy for Lifecycle Management in MS Teams.

Do you see how at each stage you can ensure optimal usage of Microsoft Teams with lifecycle planning and management? If you were to not follow these practices you could be presenting yourself with all of the issues and challenges identified at the precipice of this blog.

So far the strategies identified only focus on a few aspects of what needs to be considered and planned for in the set-up, usage, and longevity of the Microsoft Teams environment. The use case we presented is a common occurrence within many organizations, so we hope to have given you some clarity on why weaving Lifecycle Management as part of your MS Teams deployment is so crucial.

For a more detailed insight on how to implement lifecycle management and better control your MS Teams environment, you must watch sign up for our upcoming session: https://www.orchestry.com/event/unlock-microsoft-teams-efficiency-with-lifecycle-management/

Simplified Microsoft Teams Management with Orchestry

If you are still struggling to wrap your head around lifecycle management and do not know where to begin, then Orchestry is the tool for you. Powerful capabilities like Pre-Built Workspace Templating, Self-Service Workspace Provisioning, Transparent Governance, and Comprehensive Workspace Directory, empower users to utilize Microsoft Teams to its full potential. Not only that, Orchestry has launched its Lifecycle Management and Actionable Insights capabilities to further empower organizations leveraging Microsoft 365.

You can now untangle the complexities of Microsoft 365’s out-of-the-box lifecycle management features and move over to the flexibility and simplicity that Orchestry offers.

workspace lifecycle management overview with actionable insights
Image: Understand Every Orchestry Workspace's Lifecycle with Insights and Metrics

With each capability targeting the different stages of the lifecycle management of an MS Teams team, you can be assured that Orchestry will enable a standardized, sprawl-free, and managed collaboration environment.

Join us for an informative discussion, and know how you can leverage Orchestry to drive adoption and enablement across Microsoft Teams with powerful lifecycle management features!

About the Author

Michal Pisarek Image

Michal Pisarek

Orchestry CEO, 7X Microsoft MVP

Seven-time Microsoft SharePoint MVP, former Co-Founder of Dynamic Owl Consulting and of BONZAI Intranet, this serial entrepreneur, international speaker, Office 365 thought leader, and former professional chef brings the great depth of product, leadership, and user experience expertise to Orchestry, working with Fortune 500 companies to deliver maximum efficiency of their Microsoft 365 investments.

When Michal takes a day off occasionally, you will find him experimenting in the kitchen, inventing a new cocktail or learning a new language while enjoying all that Vancouver has to offer with his wife, daughter, and furry companion.

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Changes

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Last Updated: July 28, 2020

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