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Privacy Policy

What is Personal Information 

Personal Information is generally defined as any information about an individual that can be used on its own or with other information to identify, contact or locate an individual. Personal Information may include, but is not limited to, name, age, date of birth, gender, email, phone, address, biometrics, ethnicity, Internet Protocol (IP) address and billing and account information. 

Personal Information does not include deidentified, aggregated, or combined information, or technical information such browser type and version, operating system and platform, non-personal information where the data is not reasonably capable of identifying you or being linked to an individual. 

How we use your Personal Information 

We will only use your Personal Information in accordance with this policy unless otherwise required by law. We take steps to ensure that the Personal Information that we collect about you is adequate, relevant, not excessive, and used for a limited purpose. We will use your Personal Information to: 

  • fulfill the purposes for which you provided the information or that were described when it was collected, or any purpose for which you provide it.  
  • provide you with information, products, or services that you request from us. 
  • carry out our obligations and enforce our rights arising from any contracts with you, including billing and collection or to comply with legal requirements.   
  • for any other purpose with your consent. 

We will not sell your Personal Information under any circumstance. 

We only collect, use, and disclose Personal Information that is required for our business purposes. We will use your Personal Information only for the purposes that is are consistent with the original collection.  

Disclosure of your Information 

There may be circumstances where we may disclose the Personal Information that we collect from you without your consent, this will be only done in limited circumstances and generally for the following reasons:  

  • when required or permitted by law including in response to subpoenas, the issuance of a warrant or court order, or for statistical reporting. 
  • if we believe disclosure is necessary or appropriate to protect the rights, property or safety of Orchestry, our customers, or others.  
  • when we use other third-party suppliers that will have access to Personal Information for purposes that may include but are not limited to data storage, payment processing, analytics and business continuity. 

Where we require your consent to use or disclose your Personal Information, it will be obtained at the time of collection. 

Data Security  

The security of your information is very important to us. We use physical, administrative, and technological measures designed to secure data from accidental loss and from unauthorized access, use alteration and disclosure.  

Storing of Information and Restricting Access 

We may store your Personal Information physically, electronically or both. Access to the Personal Information in our possession is restricted to a restricted group of individuals, in accordance with our security protocols. The location of the Personal Information may be hosted by us or our service providers locally or globally. The storage and transmission of Personal Information for business purposes is securely managed and audited. Storage of the Personal Information may be governed by business operations, legislative requirements or contracts with service providers.  

Automated Collection of Data 

Your use of Orchestry products and website may result in the automated collection of data that can potentially be used to identify you. An automated collection method that may be used is “cookies”. Cookies are small files of data used to track your online activities and information when you are browsing a website, that may include Internet Protocol (IP) addresses, WIFI details and user data captured when accessing systems or websites. Cookies can also provide system analytics and assist organizations with site maintenance or operational system requirements. Orchestry gives you the option to customize your cookie settings. Additionally, and with most internet browsers, you can delete cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored.  


Our website includes links to other websites whose privacy practices may differ from those of If you submit personal information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit. 

General Data Protection Regulation (GDPR) (for European Union related entities) 

If your Personal Information falls subject to GDPR, the collection, use, disclosure, storage, access to, release of, and correction to your Personal Information will be managed in accordance with this Privacy Policy and the GDPR. 

Where applicable and in accordance with the GDPR consent requirements, the ability to withdraw consent, request access to, or a correction of, your Personal Information will be managed pursuant to our obligations as set out by this Privacy Policy and the GDPR. 

Anti-Spam Legislation 

Electronic communication is an effective means for us to keep you informed of situations related to you and our relationship with you, and we may be required to contact you for operational business purposes. By agreeing to use Orchestry products, you are consenting to receive electronic communications from us. To comply with anti-spam legislation, when permissible, you will be given the option to unsubscribe to electronic messages from us in the future. 

Responding to Privacy Concerns: 

Should you have any questions about your Personal Information you can visit our website at or contact us directly by emailing  


We reserve the right to update this Privacy Statement in accordance with operational and legal requirements. 

Last Updated May 2024