Should Microsoft Outlook and MS Teams Join Forces?

Microsoft Teams: All in One Collaboration

More and more features are being rolled into Microsoft Teams and it is fast becoming an all-in-one collaboration tool for organizations. Microsoft Teams currently includes the following features:

1. Persistent Chat: Teams provide a rich chat experience, much like Slack, that can replace email or skype conversation for communication.
2. Meetings: Ability to schedule meetings and a replacement for Skype Online meetings. The capability of meetings in Microsoft Teams is improving quickly with functionality getting close to that of Microsoft Outlook.
3. Voice: Calling and telephone features.
4. Files: Ability to create, edit and collaborate on files within and outside of Office 365.
5. Integration: Integration with many third-party tools but most importantly with Excel, Planner, and SharePoint.
6. Advanced Features: Microsoft Teams is growing rapidly and addressing other needs such as those of frontline workers with the new walkie-talkie feature or shifts to manage workers.

Advantages of Integrating Microsoft Outlook with Microsoft Teams

Below are just a few reasons why combining these two tools could be beneficial for the user experience:

1. Simplified Tooling. Currently, users switch between Microsoft Teams and Microsoft Outlook as they collaborate. By integrating the two platforms Microsoft could empower users to have all communication and organizational tools in one place.
2. Increased User Adoption. A single collaboration tool could accelerate user adoption by providing a consistent interface for all of the collaboration types of activities that they do: schedule/have meetings, work on documents, and communicate with others.
3. Accelerate New Tool Adoption. Many organizations are resistant to piloting new tools if they don’t believe that users can easily change. If users were given the opportunity to see how email isn’t the best tool for collaboration by being exposed to a tool like Microsoft Teams, it could accelerate adoption rates at such organizations.
4. True Integration. Microsoft Teams with the power of Microsoft Outlook could open more possibilities for integration creating an even more seamless, productive and collaborative experience. The enhanced capabilities provided by combining Microsoft Teams and Outlook could transform workplace communication. 

Disadvantages of Combining Microsoft Outlook with Microsoft Teams

1. Microsoft Politics: Politically speaking would Microsoft Outlook integrate into Microsoft Teams or would Microsoft Teams integrate into Microsoft Outlook? This may be a difficult decision internally at Microsoft.
2. Tool Bloat: Microsoft Teams is already quite comprehensive and further integrating email functionality could turn it into a monolithic tool that could be more difficult to manage. Could integration possibly make it harder to iterate with new functionality in the future?